Opportunities & Threats: Customer Media
We now live in a super VUC-AI world, says Dialogue’s Zoë Francis-Cox, which presents both a threat and an opportunity.
A couple of years ago, the AI question for most publishers was whether to experiment. That has been settled. AI is now at work in newsrooms, archives, ad sales and production, and the harder conversation is about what it is doing to the business around it.
Search is the pressure point. Answer engines summarise journalism without sending the reader on, and referral traffic is falling as a result. Publishers are split between signing licensing deals and blocking crawlers, with more of them now looking to negotiate collectively. Before any contract is signed, it is worth knowing which of your content is genuinely hard to replace and exactly what rights are being sold.
AI might be able to knock out something quickly, but speed isn’t the same as value and fluency isn’t the same as truth.
Toby Wiseman AI in practice: Hearst UK
Inside the business the picture is brighter. Regional groups use AI-assisted reporting for routine local stories, which frees other reporters to get out of the office. B2B publishers have turned deep archives into search tools that answer readers' questions, and at least one has sold subscriptions off the back of it.
Whether the human checks survive cost pressure is the open question. So far, the industry's bet is that original, specialist journalism and a direct relationship with readers will hold their value however the technology moves.
Below you'll find some of our best feature articles on AI in publishing, from licensing strategy and search to newsroom case studies and editorial policy, alongside our latest news and industry commentary.
Before rushing in to make deals with AI companies, publishers need to properly evaluate the value of their content, says Sajeeda Merali, CEO of the Professional Publishers Association.
The biggest puzzle for publishers today is where to find audiences and how to keep them. How to meet this challenge was the focus of the latest AOP CRUNCH event, writes AOP’s Richard Reeves.
emap’s Nursing Times was quick to explore the potential of AI when it launched its LLM search service last year. Sixteen months on, Robin Booth tells us what they’ve achieved so far and how they plan to use AI next.
Newsquest has published over 10,000 articles with the aid of AI. Jody Doherty-Cove, head of editorial AI, tells us how and why Newsquest is deploying AI across its newsrooms.
Toby Wiseman, MD, content, tells us how Hearst UK is using AI now and where he sees the best opportunities for future development.
Most publishers are trialling AI tools to some degree, but how many are actually seeing quantifiable benefits from their efforts? Meg Carter talks to Ana Jakimovska, head of AI strategy at Mediahuis, about their approach to AI adoption.
Steve Pinches, chief product and technology officer at Which?, looks at the tech opportunities and challenges facing his company and the wider consumer publishing sector.
Peter Barr-Watson, chief technology officer at The Independent, looks at the tech opportunities and challenges facing his company and the wider news media sector.
Reuters Institute’s ‘Journalism, media, and technology trends and predictions 2026’ report shows how publishers are reacting to the twin threats from AI answer engines and human creators, writes Nic Newman.
Having humans involved in the process has been what’s given publishers the license to explore all that artificial intelligence has to offer…
We now live in a super VUC-AI world, says Dialogue’s Zoë Francis-Cox, which presents both a threat and an opportunity.
Key to success will be how publishers manage the culture within their businesses, says Hemming Group’s Nick Service.
The key to unlocking opportunities is to focus on authenticity and trust, says Hannah Williams.
Atex recently held its first ‘AI Challenge’ to find out where AI could make the most difference in the newsroom.
To say that 2024 was a tumultuous year for SEO would be something of an understatement. From the rollout of AI Overviews in search results to the bombshell DOJ antitrust trial and the prospect of a broken-up Google, it’s been quite a ride.
This year’s co-chairs of the AOP’s Digital Publishing Awards, the Guardian’s Katie Le Ruez and Infopro Digital’s Thomas Lake, answer our questions about digital trends and the upcoming awards.
There’s not much our national newspapers agree on, but they are united in their opposition to the government’s plans to weaken copyright protections to kick-start Britain’s AI sector.
Hundreds of news brand titles are to run a campaign today as the government consultation ends.
The Publishers Association has released a statement on the copyright and AI consultation.
The Telegraph has announced the launch of its podcast Ukraine: The Latest in Ukrainian and Russian using a new AI tool.
The News Media Association has welcomed a report on AI & copyright from the University of Cambridge's Minderoo Centre.
Guardian Media Group last week announced a strategic partnership with Open AI that will bring the Guardian’s journalism to ChatGPT’s global users.
Micropress has ordered a DRUPA 2024 Speedmaster XL 106-8P with Plate to Unit from Heidelberg.
At our recent AI Special Q&A webinar, we ran out of time before we could get to all the questions. Here are the questions we missed on the day, and our expert panellists’ answers.
InPublishing is increasingly using AI in it workflows and marketing, as explained by James Evelegh.