Air Business, the global mail, distribution, fulfilment and integrated subscriptions management bureau, has been handling all of Haymarket’s international distribution and a section of their fulfilment since March 2012; they also handle freight and exhibition shipments. Coming up against strong competition in the tender process Air Business was chosen as Haymarket’s preferred supplier, for a further five years, based on the quality service they have provided for the past two years.
Gary Charlton, head of production and procurement for Haymarket, commented: “Air Business is a great supplier for us. When we moved our work to them two years ago, they promised that the delivery complaints we had would be greatly reduced and this has been the case. Of course competitive pricing is a great incentive, but we also take into account the service that they provide us, and ultimately our customers - the subscribers.
Air Business has put a lot of effort into working with us on the service level agreement but the stand out from Air Business is the ability to deliver the final product to our customers.”
Adam Sherman, group managing director at Air Business, comments: “Our customer support group have implemented a quality service over the last two years and we are delighted Haymarket Media Group has chosen us as their supplier for a further five years.”
