The Charter sets out the standards that retailers of newspapers and magazines, whatever their size or location, should expect to receive from wholesalers and publishers. By being very clear on what is required it is intended that the PDC will improve service and most importantly, help retailers better serve their customers.
It is hoped that the Charter will help retailers to resolve most problems quickly and effectively; however, in the event that problems are more serious or persistent, the Charter will be supported by a complaints resolution process which will include independent arbitration.
The complaints resolution process and compliance to the Charter will be overseen by an independent review panel, the Press Distribution Review Panel (PDRP). The PDRP will be made up of newspaper, magazine, wholesale and retail representatives and is currently seeking candidates with retail experience to fill voluntary roles on the Panel.
(Appointment to the PDRP will be for a period of one year from January 2011 to December 2011. Responsibilities of the PDRP will be to encourage compliance to the Charter; to ensure continuity of arbitration decisions; to identify trends relating to retailer complaints; and to publish data on compliance Further details and an application form can be obtained by calling 0843 289 0438 or email: admin@pressdistributionforum.com)
A copy of the Charter will be sent to retailers with their newspaper supplies or will be communicated through head offices.
The Charter has been developed by the Press Distribution Forum (PDF) and is supported by all the leading publishers and wholesalers.
Following the Press Distribution Charter launch on 1st November, the ISSA process, that has been supported by wholesalers until a news Charter is launched, will cease.
About the Press Distribution Forum (PDF)
The PDF says: “The purpose of the Press Distribution Forum (PDF) is to provide a self regulated forum for associations and companies involved in the supply and distribution of newspapers and magazines and to ensure the continuation of a diverse and plural press with its widespread availability to retailers and consumers. Press Distribution Forum members: Adrian Smith, Chairman; Mike Mirams, PPA; Nicola Rowe, PPA; Mike Newman, NPA: Nigel Lomas, NPA; Lucy Ukoumunne, NPA; Mark Charlton, Smiths News; David Morton, Menzies Distribution; Chris Marshall, BIS; Neil Robinson, Chairman – PDRP/Independent Arbiter; Dorothy King, Call-On-Us.”
