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PDF publishes Complaints Resolution Process flyer

The Press Distribution Forum (PDF) has published a simple 3 step guide to the complaints and resolution process.

It is being distributed over the next few days via wholesalers and will reach every news outlet in the UK.

Adrian Smith, PDF Chairman said: “Whilst always striving for good service, the PDF would like retailers to know how to respond if service has faltered. It was some time since the Retail Charter was circulated and we'd like to remind retailers of the process to resolve any concerns.”

The PDF recently appoint Michel Woodman, in an independent capacity, to chair a review of the Charter prior to publication of an updated version. For further details contact: Dorothy King, 0843 289 3967, admin@pressdistributionforum.com

About the Press Distribution Forum (PDF)

The PDF says: The purpose of the Press Distribution Forum is to provide a self regulated forum for associations and companies involved in the supply and distribution of newspapers and magazines and to ensure the continuation of a diverse and plural press with its widespread availability to retailers and consumers.

The Association Members are:

• Newspaper Publishers Association (NPA)

• Professional Publishers Association (PPA)

• Association of Newspaper and Magazine Wholesalers (ANMW)

The Press Distribution Forum Board Members are:

Adrian Smith - Chairperson

Nigel Lomas _ NPA

Mike Newman - NPA

Lucy Ukoumunne - NPA

Mike Mirams - PPA

Nicola Rowe - PPA

David Morton - MD

Mark Charlton - SN

Neil Robinson - PDRP Arbiter

Dorothy King - Administrator