The Royal Mail E-commerce Engine claims to be ideal for store-based, online and multi-channel retailers who want to expand their presence to new sales channels to grow their businesses.
The launch of the engine complements Royal Mail’s delivery and warehousing offering for online retailers and creates a truly integrated end-to-end service.
The internet-based tool will integrate seamlessly with a retailer’s existing processes to enable complete visibility and management through a single platform including:
• Sales orders - even the ability to combine orders for the same customer
• Automated and manual customer communications
• Total inventory and stock control with supplier management
• Pricing by channel
• Webstore and eBay store creation
• Management of eBay and auction site listings and sales
• Returns and refund processing
• Reporting and maintenance tools
The engine is aimed at online retailers with a turnover generally above £500k who want to drive sales and maximise growth opportunities, better communicate with customers and save time on administrative processes, whilst managing costs and efficiency.
Dan Hewett, Head of Small Business Goods Fulfilment at Royal Mail, said: "Opportunities in the online retail market continue to increase as the range of sales channels expands and many businesses either don’t have the time or expertise to take advantage of them in a cost effective way.
"The Royal Mail E-commerce Engine® has been developed to give small and medium sized companies the capability to open and exploit new online sales channels efficiently, while ensuring excellent customer service remains at the core of their business."
"Managing stock, payment, logistics and returns across different sales channels is a challenging and complex task, but this tool helps them do that effectively."
The launch supports Royal Mail’s drive to develop products and services that meet the changing needs of its retail customers, helping them to make the most of market opportunities, run their operations as effectively as possible and improve customer service.
For further information, potential customers should call Royal Mail on 08457 950 950 or visit www.royalmail.com
How it works
If you sell products online then the Royal Mail E-commerce Engine® can help you manage your inventory, accounts and logistics seamlessly. Here’s how it works:
Automates your back office administration to save you time. The software gives you a unified inventory and stock control management system, which will integrate with your existing accounts systems. Features include automatic printing of invoices; pick lists and delivery labels and automatic matching of PayPal payments to purchases.
Supports multiple sales channels to give your products maximum exposure. Use it for your website and shopping channels such as Amazon MarketPlace, SellerCentral and Play.com’s PlayTrade, an eBay store or auctions. It works with a variety of checkout systems including Google Checkout and eBay, and it can manage shop and catalogue sales too.
Integrates with your delivery services. Easy access to Royal Mail services, Parcelforce Worldwide and, if required, other couriers to help ensure efficient despatch management.
