The new service will provide e-tailers’ international customers with the same high quality service as their UK customers, says Air Business. Air Business E-commerce aims to fill a gap in the market with competitive pricing whilst at the same time offering quality service.
Feedback from the retail market revealed a lack of consistency in service quality and transparency with international customers complaining of sub-standard experiences. Air Business Group is promising a value-added E-commerce service to e-tailers, with easy online tracking, in addition to excellent customer service, accessibility and transparency.
As a long-term supplier to a large section of the publishing market, Air Business is now launching a separate division to share their international experience with the retail sector. The global parcel market is growing rapidly; the turnover for online products and services is over €1bn each year, with 94 million consumers worldwide buying online from other countries.
Using global logistics expertise, local knowledge and working with carefully selected distributors in each country, Air Business has developed a variety of new suppliers and routes. Multiple delivery options, including Tracked and Untracked, offer clear transit times at competitive prices to 200 countries worldwide. In addition, the Premium service offers additional flexibility and tailoring.
Adam Sherman, group managing director, comments: “Air Business Group, including our subscriptions division Quadrant, has combined experience of nearly 70 years. Whilst remaining dedicated and focused on publishing; we are sharing our expertise with new growing sectors like E-commerce.
“The new E-commerce solutions have been meticulously planned to ensure an affordable international reach for online retailers, allowing them to concentrate on selling, safe in the knowledge their customers will receive reliable delivery regardless of where they reside.”
Air Business offers dedicated account management as standard and the competitively priced E-commerce solutions can be used independently or as a package with other services, says the company. Bespoke online web pages also provide easy and transparent multi-point tracking of goods.
Jon Tubb, head of new business and international development, adds: “This new service will provide a unique offering for e-tailers and can be combined with management and distribution of their customer communication, whether print, online or both. Vitally, it offers international residents the same high standard of delivery and returns service as those in the UK.”
